* Politica de Devoluciones
Please read our return policy carefully so that you understand the requirements, procedures and conditions necessary to carry out a refund and return of your product on our website.
Do we accept returns?
Yes, we accept returns for defective products only. If you receive a product that is damaged, faulty, or not as described, please contact us within the specified return window to initiate a return.
Do we accept exchanges?
No, we do not offer exchanges at this time. If you receive a defective product, you may return it for a refund as outlined below.
Condition of Returned Products
To be eligible for a return, the product must be:
1. In its original, unopened packaging.
2. Unused and in the same condition as when you received it.
We reserve the right to reject returns that do not meet these conditions.
Return Window
You have 7 working days from the date of delivery to initiate a return. Please contact us within this timeframe to request a return authorization.
How to Return a Product?
Contact our customer service team to receive a Return Authorization (RA) number.
Package the product securely in its original packaging.
Ship the product back to us using a trackable shipping method.
Please note:
You are responsible for the cost of return shipping and any other related sending cost.
We recommend using a trackable shipping method, as we cannot be responsible for lost or damaged return shipments.
Restocking Fee
There is no restocking fee for returns that meet our policy requirements.
Refund Processing Time
Once we receive and inspect your returned product, we will process your refund within 7 to 15 working days. Refunds will be issued to the original payment method used for the purchase.
* All restrictions apply. Services and conditions may change without notice.
